joya bat's Privacy Policy

1 Introduction and Applicability

joya bat operates an online gaming and betting platform for users in Bangladesh. This Privacy Policy applies to every individual who uses our website, mobile application, and related services. When you use any joya bat service, you are considered to have accepted the terms set out in this policy.

The purpose of this policy is to clearly inform you about what types of personal information we collect, why we collect it, and how that information is stored and kept secure. joya bat believes that protecting the privacy of information is a fundamental responsibility, and we are committed to working with complete transparency in this regard.

This policy should be read alongside our Terms and Conditions, as both documents together form the complete framework for using our platform. If there is any difference between the two documents on any matter, the most recently updated version will be considered effective.

2 Types of Information Collected

joya bat collects different types of information at various stages. These are categorised and presented below:

2.1 Identity Information

The following information is required during account registration and identity verification:

• Full name (as per national ID card or passport)
• Date of birth
• National ID card number or passport number
• Permanent and current address
• Nationality and country

2.2 Contact Information

• Mobile number (for OTP verification)
• Email address

2.3 Financial Information

Information required for deposit and withdrawal processes, such as:

• bKash, Nagad, or Rocket mobile banking account number
• Bank account number and bank name (for bank transfers)
• Transaction history and amounts

2.4 Usage and Activity Information

• Game play history and betting activity
• Login and logout times on the platform
• Preferred games and betting categories
• Records of bonus and promotion claims

2.5 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system
• Cookie and session data

3 How Information Is Collected

joya bat collects user information in the following ways:

3.1 Direct Collection

When you register on joya bat, log in, make a deposit or withdrawal, contact customer support, or fill out any form — you provide information directly at those times. This information is given voluntarily and is essential for providing the service.

3.2 Automatic Collection

When you use our website or app, some technical information is collected automatically. This includes information about your device, browsing activity, and information obtained through cookies.

3.3 Collection from Third Parties

Some information may also be collected through payment processing partners (such as mobile banking services), identity verification services, and referral information provided by users themselves.

4 Purpose of Using Information

The information collected is used for the following specific purposes:

4.1 Service Operation and Improvement

• Account creation, verification, and management
• Processing deposits, withdrawals, and bonuses
• Providing uninterrupted gaming and betting services
• Improving platform performance

4.2 Security and Fraud Prevention

• Detecting unauthorised access to accounts
• Monitoring suspicious financial transactions
• Taking action against the creation of multiple accounts
• Ensuring prevention of money laundering

4.3 Customer Service

Your information is used to resolve your issues and answer your questions through 24/7 live chat and email.

4.4 Responsible Gaming

Monitoring your gaming activity to identify potential issues and providing the necessary support in line with responsible gaming principles.

4.5 Age Verification

All joya bat services are for individuals aged 21 and above only. Identity information is used to confirm age verification.

4.6 Communication and Information

You may be contacted by mobile or email to inform you about relevant promotions, system updates, or policy changes. If you do not wish to receive marketing messages, you may withdraw your consent at any time.

5 Data Retention and Duration

joya bat retains your information only for as long as it is necessary or legally required. As a general policy:

• Information for active accounts is retained until the account is closed.
• Even after an account is closed, financial transaction records are kept for a period determined by applicable law.
• Information may be kept for a longer period if needed for fraud resolution or dispute settlement.
• Information for inactive accounts is deleted or anonymised after a specified period.

Data is stored on secure servers with industry-standard encryption and access control measures.

6 Sharing Information with Third Parties

joya bat does not sell or rent your personal information to any third party for commercial purposes. However, information may be shared in certain circumstances:

6.1 Service Partners

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, bank transfers), identity verification, and managing technical infrastructure. These partners are contractually bound to comply with our privacy policy.

6.2 Legal Obligations

If joya bat is required to disclose information due to a court order, direction from a regulatory authority, or applicable law, it will do so. In such cases, we will disclose only as much information as we are legally required to.

6.3 Corporate Changes

In the event of a business merger or transfer, user information may also be transferred. In such situations, we will endeavour to provide advance notice, and the new entity will also be required to maintain the same privacy standards.

7 Data Security Measures

joya bat has put in place both technical and organisational measures to protect your information:

7.1 Technical Security

• All data transfers secured through SSL (Secure Sockets Layer) encryption
• Passwords and sensitive information stored in hashed form
• Regular security testing and vulnerability assessments
• Two-factor verification (OTP) system
• Firewall and intrusion detection systems

7.2 Organisational Security

• Limited access to user information, restricted to authorised staff only
• Regular staff training on data protection
• Protocol for rapid response in the event of a data breach
• Conducting internal privacy audits

However, it is not possible to guarantee that any transfer of information over the internet is completely secure. We strive to ensure the highest level of protection, but joya bat cannot be held responsible for unauthorised access by any third party if it is beyond our control.

8 Cookies and Tracking Technologies

Cookies and similar technologies are used on the joya bat website and app.

8.1 Types of Cookies

• Essential Cookies: To keep login sessions active and ensure security.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To analyse platform usage and improve the service.

8.2 Cookie Control

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some important functions of the platform.

9 Your Rights

As a joya bat user, you have the following rights over your personal information:

9.1 Right to Access Information

If you want to know what information we have stored about you, please contact our support team.

9.2 Right to Correct Information

If any of your information is incorrect, you can request a correction. Providing accurate information is required for identity verification.

9.3 Right to Delete Information

After closing your account, you can request that certain information be deleted. However, information that is legally required to be retained may not be possible to delete.

9.4 Right to Object to Processing

You can object to your information being used for marketing communications or for specific purposes.

9.5 Right to Data Portability

You can request to receive your account information in a structured format.

To exercise any of the above rights, contact us through joya bat's 24/7 live chat or by email. We will try to resolve each request as quickly as possible.

10 Protection of Minors

All services of joya bat are strictly intended for users aged 21 and above. We do not knowingly collect information from or provide services to anyone under the age of 21.

Age is verified at the time of registration. If there is any suspicion that an account holder is under 21, that account is immediately suspended and investigated. Any related information is deleted.

If a parent or guardian believes their child is using our platform, please notify our support team immediately. We will take action on this matter with the utmost seriousness.

11 Policy Changes

joya bat reserves the right to update this privacy policy as needed. If changes are made, the updated date at the top of this page will be revised. For significant changes, a notification will be sent to the registered email or mobile number.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly. To learn more about our overall services, visit the About Us page.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: 24/7 — use the live chat option on the website or app
• Email: [email protected]
• Language: Support is available in Bengali and English

After receiving any request related to your rights or information, we will try to respond as quickly as possible. Answers to common questions may be found in our Frequently Asked Questions (FAQ) section.